Amazon's Kindle Fire is burning up BestBuy.com. Kindle sales quadrupled
over last year's, according to the company. Amazon said it was making
"millions" more Fires than it had planned, based on the overwhelming
response.
But what's happening here is bigger than this or even the popular
thread in which tech writers declare the Fire a bona fide threat to the
iPad. Amazon's overall strategy behind the product could provide a road
map for digital players to fast-track their own platforms into
full-blown ecosystems capable of competing with the likes of Apple and
Google, too.
Right, right, ecosystems. Again. But Amazon has reminded everyone
just how it important it is to hold users' hands and walk them exactly
where you want them to go--and make sure the destination is worth the
journey. The company has managed to pull off a major coup here: An
online retailer who barely makes any hardware just schooled every single
tablet manufacturer (save one) in creating a splash both in hype and
sales of a tablet. And it did it without even tablet-optimized
software--Fire runs Android 2.3 Gingerbread, not Honeycomb.
It pulled off the feat by focusing on the platform first, and the
hardware a distant second. The ultra-cheap $199 price was definitely a
factor, too, but that wouldn't have been possible if Amazon didn't have a
plethora of services at the ready for Fire buyers (eaters?) to dive
into. Amazon correctly took the approach of first figuring out
everything consumers would do with the tablet (and everything the
company would sell), then building the right hardware to do it, rather
than the reverse, which was what everyone else was doing.
"That's a pretty good move for Amazon," says Harry Wang, director of
mobile research at Parks Associates. "Content library size and choices
are very much important in the war of ecosystems--it is a critical
factor to build a user base, and a large, loyal user base will reinforce
market position and boost its leverage against content suppliers and
partners."
Until recently, conventional wisdom in the tablet market dictated you
either built your own platform from the ground up or played nice with
Google. The former isn't a viable strategy for most. Microsoft is trying
to do it with Windows Phone and Windows 8, but the company is so big
and bloated that it's years behind in this game and still hasn't made
any notable progress. The webOS platform, though a promising OS, was
tragically never given the support it needed to become a real ecosystem.
It's too early to say for RIM's QNX/BBX software, but given the clumsy
launch of the PlayBook and RIM's grim-and-getting-grimmer outlook, it's
looking like a nonstarter.
That leaves everyone else with Android. Up until now, tablet
manufacturers have relied on Google to provide not just the OS, but the
ecosystem. After all, Acer and HTC aren't in the business of delivering
content or digital services. Google is, certainly, but it's slowly
discovered that providing a multitude of loosely intertwined services
and integrating them into an smooth and well-managed environment are two
different things. One example: Without a central nervous system like
iTunes, it's incumbent on the user to figure out how to do simple things
like integrating an iTunes library with an Android device. The release
of Google Music last month is an important step in the right direction,
but it may be too little, too late.
Amazon has its own music store, of course, and it's front and center
on the Fire along with the company's many other services. But besides
that obvious positioning, the brilliance of Amazon's plan was that it
was able to bring the device to market with relative ease (it
essentially just picked out the same hardware as the PlayBook) by
slicing off its own little territory within the Android platform. While
others have pursued platform strategies by building (or in the case of
Microsoft, rebuilding) complete OSes, Amazon let Google do the heavy
lifting here, then carefully flushed out Google's services in favor of
its own.
The big question: Can others replicate the success of Amazon's
strategy? One player has been trying for a while, and that's Barnes
& Noble with its Nook Color and Nook Tablet devices. However,
B&N has no credibility selling anything besides books, and doesn't
appear to be interested in moving into delivering more kinds of content.
To take full advantage of Amazon's Fire road map, a company would have
to already have the architecture in place for those other revenue
streams. It would need some kind of unique content or service, the basic
platform in place, and the resources to adapt it. Right now, the best
candidate that appears to fit that bill is Sony.
Sony just swallowed up Sony Ericsson, ostensibly to finally get
serious about mobile, and it's recently dabbled in tablets. But the real
interesting stuff at Sony is happening with PlayStation, which earlier
this year announced it would soon spread its gaming platform to other
mobile devices. That could be the first step toward a broader Sony
ecosystem that does much more than games, bridging music, movies, and
more between tablets, phones, Blu-ray players, and TVs--all backed by
highly customized Android.
"Sony is interesting in this category because they're the only ones
who already have a platform," says Tom Mainelli, a mobile research
director at IDC. "If anyone was was going to do it, it's them. Sony's
got a lot of engineering background, and they've created a lot of apps
over the years, so they may have the software chops, too."
Adopting this Android-in-name-only strategy has its challenges, but
now that Amazon (and to a lesser extent, Barnes & Noble) has shown
how lucrative it can be, companies who are hungry to compete in the
digital arena have a road map to fast-tracking their platforms to the
mass market. The war among ecosystems may end up having more sides than
anyone ever thought.
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